Privacy Policy - How Coolbet Canada Protects Your Information
Last Updated: November 2025
Your privacy matters to us. This Privacy Policy explains how Coolbet Canada collects, uses, protects, and shares your personal information when you use our platform. We're committed to transparency and compliance with Canadian privacy laws including PIPEDA (Personal Information Protection and Electronic Documents Act).
Information We Collect
Information You Provide
When you register and use Coolbet, we collect information you directly provide:
- Account Information: Name, email address, date of birth, residential address, phone number
- Verification Documents: Government-issued ID, proof of address, payment method verification
- Payment Information: Credit card details, bank account information, cryptocurrency wallet addresses
- Communications: Customer support chat logs, emails, feedback you provide
Information Collected Automatically
When you use our platform, we automatically collect certain technical information:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, games played, bets placed, time spent on platform
- Cookies and Tracking: See our Cookie Policy for detailed information
- Location Data: General geographic location based on IP address
How We Use Your Information
We use your personal information for the following purposes:
Account Management
- Create and maintain your account
- Verify your identity and comply with KYC regulations
- Process deposits, withdrawals, and transactions
- Communicate important account information
Service Delivery
- Provide access to betting and gaming services
- Process and settle bets
- Credit bonuses and promotions
- Deliver customer support
Legal & Regulatory Compliance
- Comply with gaming regulations and licensing requirements
- Prevent fraud, money laundering, and underage gambling
- Enforce terms and conditions
- Respond to legal requests from authorities
Platform Improvement
- Analyze usage patterns to improve services
- Personalize your experience
- Develop new features and products
- Conduct market research
Marketing & Communications
- Send promotional offers and bonus notifications (with your consent)
- Provide updates about new features or games
- Deliver personalized marketing based on your preferences
You can opt out of marketing communications at any time through account settings or unsubscribe links in emails.
How We Protect Your Information
Coolbet implements industry-standard security measures to protect your personal and financial information:
- SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL technology
- Secure Servers: Your information is stored on secure servers with restricted access
- Payment Security: We use PCI-DSS compliant payment processors for all transactions
- Access Controls: Only authorized personnel can access personal information, and only when necessary
- Regular Audits: Security systems are regularly tested and updated
- Account Protection: Two-factor authentication available for additional security
While we implement strong security measures, no system is 100% secure. You're responsible for maintaining the confidentiality of your login credentials and for any activity under your account.
Data Retention
We retain your personal information for as long as necessary to:
- Maintain your active account and provide services
- Comply with legal and regulatory requirements (typically 5-7 years)
- Resolve disputes and enforce agreements
- Prevent fraud and abuse
After your account is closed, we'll retain certain information as required by law or for legitimate business purposes, then securely delete it when no longer needed.
Your Privacy Rights
Under Canadian privacy laws, you have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your information (subject to legal retention requirements)
- Portability: Request your information in a portable format
- Opt-Out: Unsubscribe from marketing communications
- Restrict Processing: Request limitation on how we use your information
- Object: Object to certain processing activities
To exercise these rights, contact [email protected] with "Privacy Request" in the subject line. We'll respond within 30 days.
Children's Privacy
Coolbet is not intended for anyone under 18 years of age. We do not knowingly collect personal information from minors. If we discover that a minor has created an account, we'll immediately close it and delete all associated information.
If you believe a minor has accessed our platform, please contact us immediately at [email protected].
International Data Transfers
Coolbet operates globally, and your information may be transferred to and processed in countries outside Canada. We ensure adequate protection through:
- Standard contractual clauses approved by regulators
- Ensuring service providers meet adequate data protection standards
- Implementing appropriate security measures
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates when changes were made.
Significant changes will be communicated through email or prominent notice on our platform. Continued use of Coolbet after changes indicates acceptance of the updated policy.
Contact Us About Privacy
For questions, concerns, or requests regarding your privacy or this policy:
Email: [email protected]
Subject Line: Privacy Inquiry
We take privacy concerns seriously and will respond to all inquiries promptly.
